Terms and conditions of sale

The site hooopla.com is the property of the HOOOPLA Company, which has its registered office at 391 Route Nouvelle des Platières, 71290 Cuisery (a limited liability company with capital of €500, listed in the Chalon-sur-Saône trade and companies register under number 797428869, intracommunity VAT number FR63797428869).

All orders placed on the site are subject to these terms and conditions of sale. The HOOOPLA Company reserves the right to adapt or modify these terms and conditions at any time, the version of the terms and conditions of sale applicable to any transaction being the one that appears online at the site hooopla.com at the time of the order.

The Customer

The Customer hereby declares that he or she is a physical person, is at least 18 years of age, and has the legal capacity or a parental authorisation to place an order on this site.
When the Customer saves his or her personal data in the "my account" section, the Customer must check the accuracy and exhaustiveness of the mandatory data he or she provides. In case of error in the recipient's contact details, the HOOOPLA Company cannot be held liable if it is impossible to deliver the product.

The Products

The products available for sale are those described on the Site. The HOOOPLA Company takes the greatest care to present and describe these products in a way that provides the Customer with the best possible information. However, the Customer acknowledges and accepts that insubstantial errors may appear on the Site. In any case, in the event that the delivered product does not correspond to its description on the Site, the Customer may either exercise his or her right to retract or enforce the HOOOPLA Company's guarantee of compliance; the HOOOPLA Company will, if applicable, either exchange or refund the price that might have been billed, either in full or in part.

The Order

In order to place an order on the Site, the Customer must follow the procedure defined by the HOOOPLA Company, which involves a series of different steps which the Customer must follow in order to complete his or her order. The Customer will have the option, prior to definitively completing his or her order, to check the order details and total price and to correct any mistakes before confirming and accepting the order. Any order confirmed by the Customer signifies a contract of sale and acceptance of all the stipulations of these terms and conditions.

The HOOOPLA Company will refuse to honour any order placed by a customer with whom there may be a dispute, or who may have been involved in an incident relating to payment of a previous order, or who may contravene the provisions of these terms and conditions.

In this eventuality, the HOOOPLA Company will notify the Customer by e-mail. Unless the Customer contacts the HOOOPLA Company to correct items of information that are erroneous or contrary to these terms and conditions of sale, the HOOOPLA Company reserves the right not to process the order.

A confirmation e-mail summarising the order (products, price, product availability, quantity, etc.) will be sent to the Customer by the HOOOPLA Company. Accordingly, the Customer formally agrees to the use of e-mail by the HOOOPLA Company to confirm the content of his or her order. In any case, the invoices are sent out when the order is delivered.

Price and Payment terms

Determination of the price

The prices of products are given in euros, inclusive of all taxes for mainland France and the European Union, excluding any contribution to the costs of shipping.

For French overseas departments, Switzerland and all other countries outside the European Union, the sale prices displayed are considered exclusive of tax and therefore shall not be eligible for a deduction of VAT. The Customer acknowledges that he or she is regarded as the official importer and that he or she may, depending on the country or French overseas department of delivery selected at the time of order, have to pay customs and/or import duties depending on current legislation in the said country or French overseas department.

The HOOOPLA Company reserves the right to change its prices at any time, but the products will be billed on the basis of the current prices at the time the order is registered, subject to availability.

Payment terms

Payment for products is due with effect from the effective order day.

Purchases can be settled either by:

  • Bank card The Customer accesses a dedicated area provided by a bank, which guarantees the security of the payment order, and registers it. In this respect, the Customer expressly acknowledges that by communicating his or her bank card number to the HOOOPLA Company, he or she is giving authorisation for his or her account to be debited for the value of the products ordered.
  • PayPal The Customer can either directly access the PayPal company's secure payment terminal and pay with his or her bank card, or use his or her PayPal account, if he or she has one. Confirmation of the order by PayPal signifies an instruction to pay the order amount.

The data saved and stored by the HOOOPLA Company constitute proof of the order and of all transactions entered into. The data saved by the payment system constitute proof of the financial transactions.

Delivery

Delivery is made to the delivery address indicated by the Customer, it being stated that this address must be the home address of the Customer or any other physical person of his or her choice. Delivery cannot be made to hotels or to PO boxes.

In order for these delivery times to be adhered to, the Customer must ensure that he or she has provided accurate and complete information concerning the delivery address (such as, for example: street, building and staircase number, access codes, names and/or telephone numbers, etc.).

The delivery times given are indicative times, corresponding to average processing and delivery times. The HOOOPLA Company cannot be held liable for the consequences of a late delivery that is beyond its control.

In the event that packages are damaged (already open, missing products, etc.), the Customer undertakes to notify the courier and the HOOOPLA Company, by any reasonable means, of any reservations no later than three days after delivery of the product.

Right to retract

The Customer enjoys a right to retract, which he or she may exercise without giving a reason within a period of seven (7) calendar days with effect from delivery of the order by returning the new products (in their original packaging) at his or her own cost, accompanied by the order number, to the following address:

HOOOPLA
391 Route Nouvelle des Platières
71290 Cuisery

The HOOOPLA Company will repay the Customer any sums already paid, after deducting any shipping costs, according to the conditions described in the following article.

Repayment

Repayments for products in the conditions described in the previous article will be made by the HOOOPLA Company within a maximum period of 30 days after it receives the said products. The repayment will be made using the same payment method as that chosen by the Customer when he or she placed his or her order.

Applicable law

Any order automatically entails acceptance by the Customer of the terms and conditions of sale. These terms and conditions of sale are governed by French law. The French courts will have sole jurisdiction in any dispute. In case of difficulty or complaint concerning an order, the Customer may contact Customer Service to find an amicable solution.

Data Protection

The information collected by the HOOOPLA Company when the Customer places an order is needed to process the transaction and accordingly may be shared, in full or in part, with the HOOOPLA Company's service providers which contribute to the fulfilment of the order. The Customer is hereby informed that these same personal data may also be collected by an organisation responsible for analysing orders and combating bank card fraud. In accordance with the French data protection act (the Loi Informatique et Libertés no. 78-17 dated 6 January 1978), the Customer has the right to access, correct, object to and delete the data concerning him or her.